Shipping policy

Shipping Policy

At Jersey Club Football, every order is carefully produced and prepared before shipment. Because all of our jerseys are made to order, processing and shipping times may differ from those of traditional retail stores.

Please read this Shipping Policy carefully before placing your order.

1. Order Processing

Orders are typically processed within 2–5 business days.

During periods of exceptionally high order volume, product launches, or peak seasons, processing may take up to 9 business days.

Orders are processed Monday through Friday, excluding major holidays.

2. Shipping Time

After your order has been shipped, the estimated delivery time is generally:

Estimated Delivery Time: 7–14 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on your destination, customs processing, and the shipping carrier.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will automatically receive a shipping confirmation email.

Your tracking number is typically available within 1–3 days after shipment and will also be sent to your email.

Please note that tracking information may require 24–72 hours to appear or update after your tracking number has been issued.

You can also track your order at any time by entering your tracking number on our Track Order page available on our website.

4. Shipping Delays

Although we work hard to deliver every order on time, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Customs inspections

  • Carrier delays

  • Flight delays

  • Severe weather conditions

  • Peak shipping seasons

  • High order volume

Jersey Club Football is not responsible for delays caused by shipping carriers, customs authorities, or other third parties after an order has been shipped.

Delivery time estimates are provided for reference only and do not guarantee delivery by a specific date.

5. Shipping Restrictions

Some destinations may have shipping restrictions imposed by shipping carriers, customs authorities, or local regulations.

These may include, but are not limited to:

  • Military addresses

  • Certain remote or restricted locations

  • Addresses that cannot be serviced by our shipping partners

If we are unable to ship to your address, we will contact you to discuss an alternative shipping solution or, if necessary, issue a refund.

6. Multiple Item Orders

Orders containing multiple items are generally shipped together in one package.

However, for exceptionally large orders, we may split your shipment into multiple packages to ensure safer transportation and reduce potential customs-related issues.

If this occurs, separate tracking numbers may be provided.

7. Shipping Address Changes

Customers may request changes to their shipping address before their order enters processing.

Once an order has entered processing or has been shipped, we cannot guarantee that address changes will be possible.

Customers are responsible for providing accurate shipping and contact information during checkout.

If an incorrect shipping address was provided by the customer and the order has already been shipped, Jersey Club Football is not responsible for failed deliveries, returned shipments, or deliveries made to the incorrect address provided during checkout.

If an order is successfully delivered to the shipping address provided by the customer during checkout, the order will be considered successfully fulfilled. Orders delivered to an incorrect address supplied by the customer are not eligible for a refund or free replacement.

If a package is returned to Jersey Club Football because an incorrect shipping address was provided, the shipment was refused, or the customer failed to collect the package, any additional shipping costs required to resend the order will be the responsibility of the customer.

If a shipment is returned to Jersey Club Football because the customer refused delivery, failed to collect the package, or was unavailable to receive the shipment in accordance with the carrier's delivery procedures, any additional shipping costs required to resend the order will be the responsibility of the customer. Orders refused after shipment are not automatically eligible for a refund. If a refund is approved at Jersey Club Football's discretion, the original shipping costs and any applicable return shipping costs may be deducted from the refund amount.

8. Delivered Orders

If your tracking information shows Delivered, but you cannot locate your package, we recommend taking the following steps before contacting us:

  • Check your mailbox

  • Check your porch or front door

  • Check your mailroom or reception area (if applicable)

  • Ask family members, neighbors, or building management

  • Contact your local delivery carrier for additional delivery information

Many packages are successfully located after completing these steps.

If the shipping carrier attempted delivery but was unable to successfully deliver the package, customers should follow the instructions provided by the carrier regarding additional delivery attempts or package collection. Jersey Club Football is not responsible for missed delivery attempts or packages awaiting collection in accordance with the carrier's procedures.

Once the shipping carrier marks an order as Delivered to the shipping address provided during checkout, responsibility for the package transfers to the customer. If the order has been successfully delivered to the address provided by the customer, Jersey Club Football is not responsible for lost, stolen, misplaced, or inaccessible packages after delivery.

9. Lost Packages

A shipment may be considered lost if:

  • There have been no tracking updates for at least 14 consecutive days, or

  • The shipping carrier officially confirms that the package has been lost.

Once the package has been confirmed as lost, Jersey Club Football will review the case and, where appropriate, provide a replacement or refund in accordance with our Return & Refund Policy.

10. Customer Responsibility

Customers are responsible for providing accurate shipping and contact information during checkout.

Jersey Club Football is not responsible for shipping delays, delivery issues, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

11. Contact Us

If you have any questions regarding shipping or the status of your order, please contact our support team.

Email: support@jerseyclubfootball.com

We are always happy to assist you.