Refund policy

 

Return & Refund Policy

At Jersey Club Football, every jersey is produced specifically for each customer after an order is placed. Because all of our products are made to order rather than stocked in a warehouse, our Return & Refund Policy differs from that of traditional retail stores.

Please read this policy carefully before placing your order.

1. Order Cancellation

Customers may cancel their order within 24 hours of placing it, provided that the order has not yet entered processing.

Once an order has entered processing, it can no longer be cancelled, modified, or refunded, as production has already begun.

2. Order Changes

If you need to update your order, please contact us as soon as possible instead of asking for cancellation.

If your order has not yet entered processing, we may be able to update your order without requiring cancellation.

Depending on the status of your order, we may be able to modify:

  • Jersey size
  • Jersey model or item
  • Custom name, number, or patches
  • Shipping address
  • Other order details

All requested changes are subject to review and approval by our Processing Team.

Once an order has entered processing, we cannot guarantee that any modifications will be possible.

3. Made-to-Order Products

All jerseys sold by Jersey Club Football are manufactured specifically for each customer after an order is placed.

For this reason, we do not accept returns or provide refunds for such reasons as:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect item selected by the customer
  • Personal preference
  • Dissatisfaction with the material or quality where no manufacturing defect exists
  • Minor color differences caused by lighting, photography, monitor settings, or normal production variations

Please review your order carefully before completing your purchase.

4. Cases Eligible for a Refund or Replacement

If the issue is caused by our mistake, we will review your claim and, where appropriate, provide a refund or replacement at the sole discretion of Jersey Club Football.

Eligible situations include:

  • You received the wrong jersey.
  • You received the wrong size.
  • Your item arrived with a manufacturing defect or shipping damage.
  • Your package has been officially confirmed as lost by the shipping carrier.
  • Your package has been officially confiscated by customs.

An item becomes unavailable after your order has been placed and no suitable replacement is accepted.

5. Out-of-Stock Items

If an item becomes unavailable after your purchase, we may offer a suitable replacement.

If you choose not to accept the replacement, a refund will be issued for the unavailable item only.

6. Reporting a Problem

If you receive:

  • the wrong item;
  • the wrong size shipped by Jersey Club Football; or
  • a damaged item,

you must contact us within 48 hours of delivery.

To submit a claim, please provide:

  • Your order number
  • Clear photographs showing the issue

Claims submitted after this period may not be eligible for review.

7. Return Requirements

If Jersey Club Football approves a return, the item must:

  • Be returned within 30 days after return instructions have been provided;
  • Be in its original condition;
  • Be unworn, unused, and unwashed;
  • Include all original tags and packaging.

Items that have been worn, washed, altered, or otherwise used are not eligible for a refund or replacement.

8. Replacement Policy

Where a replacement has been approved, the original item must first be returned to Jersey Club Football.

A replacement will be shipped only after the original item has been received, unless otherwise agreed by Jersey Club Football.

9. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow approximately 5–7 business days for the refund to appear after it has been processed. Actual processing times may vary depending on your bank or payment provider.

10. Manufacturing Variations

Because every jersey is individually produced, minor manufacturing variations may occur.

The following are not considered defects:

  • Slight color differences
  • Minor differences in the placement of patches, badges, names, numbers, or logos
  • Small stitching variations
  • Minor manufacturing tolerances that do not affect the functionality or overall appearance of the product

These normal production variations do not qualify for a refund or replacement.

11. Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact our support team before opening a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support team.

If a chargeback is opened while an order is in transit or after delivery, Jersey Club Football reserves the right to provide all relevant evidence to the payment provider or financial institution, including but not limited to:

  • Tracking information
  • Shipment records
  • Delivery confirmation
  • Proof of delivery
  • Order details
  • Product photographs
  • Customer communication
  • Any other documentation relevant to the transaction

12. Right to Refuse Requests

Jersey Club Football reserves the right to deny any refund, replacement, return, or claim that does not comply with this Return & Refund Policy or where insufficient evidence has been provided to verify the reported issue.

13. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.

Email: support@jerseyclubfootball.com

Our support team will be happy to assist you.